At StyleEdge Store, we’re all about keeping your stoke levels high from checkout to delivery and beyond. Here’s everything you need to know about getting your gear and what to do if something isn’t quite right.

Shipping Information

We ship worldwide (except some remote areas and parts of Asia) because great style shouldn’t have borders. Here’s how we roll:

Order Processing

We’ll get your order ready to ship in 1-2 business days (weekends and holidays may add a day).

Shipping Options

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Orders over £50 ship free via EMS (15-25 business days after dispatch)

Tracking numbers will be sent to your email once your order ships. International orders may be subject to customs fees – that’s between you and your local authorities.

Our Return Policy

Not loving your gear? No worries – we’ve got your back with our 15-day return policy.

What You Need to Know

  • 15-day window: Returns must be initiated within 15 days of delivery
  • Original condition: Items must be unworn, unwashed, with tags attached
  • Original packaging: Keep those boxes crisp and include all accessories
  • Proof of purchase: Include your order confirmation or receipt

Non-Returnable Items

For safety reasons, we can’t accept returns on:

  • Helmets (once they’ve left our warehouse, we can’t verify their integrity)
  • Hardware (nuts, bolts, and other small components)
  • Any used or damaged items

How to Return or Exchange

Follow these steps to get your return or exchange sorted:

Step 1: Contact Our Crew

Email [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Your order number
  • Item details (name, size/color)
  • Reason for return/exchange
  • Your shipping address
  • For exchanges: what you’d like instead

Step 2: Wait for Approval

We’ll respond within 24 hours (faster than a fresh set of bearings) with:

  • Return authorization
  • Shipping instructions
  • Our return address: 64 Lower Goat Ln, Norwich, GB NR2F 7HQ

Step 3: Ship It Back

  • Package items securely (just like we did)
  • Use a trackable shipping method
  • Keep your return tracking number
  • Include all original packaging

Note: International customers are responsible for return shipping costs and should mark packages as “Returned Goods” to avoid customs fees.

Refunds & Processing

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days
  • Exchanges: Shipped within 1-2 business days after approval

Refund Methods

  • Original payment method (Visa/MasterCard/JCB/PayPal)
  • Store credit (your choice)

Important: Shipping costs are non-refundable unless the return is due to our error. International refunds will be in GBP (currency conversion may apply).

Damaged or Wrong Items?

If we messed up your order:

  • Contact us immediately with photos of the issue
  • We’ll cover return shipping costs
  • Priority processing for replacements

Need Help?

Email our crew at [email protected] – we’ll respond faster than it takes to break in new trucks. For faster service, include your order number and photos of any damaged items.

Keep shredding,
The StyleEdge Crew