Got questions? We’ve got answers. Below you’ll find everything you need to know about shopping with StyleEdge Store – from global shipping to returns. Can’t find what you’re looking for? Email our real-human crew at [email protected].

ABOUT STYLEEDGE STORE

Who is StyleEdge Store for?
We cater to skate culture enthusiasts and streetwear lovers worldwide. Whether you’re a seasoned skater looking for premium decks or a fashion-forward individual wanting limited-edition jackets, our products are designed for those who live and breathe urban style. Our global shipping makes us perfect for international customers who want authentic skate culture delivered to their doorstep.
What’s your brand style?
Think premium skate culture meets global streetwear. Born in Norwich but built for the world, we combine no-nonsense functionality with cutting-edge style. Our products reflect authentic skate lifestyle while maintaining high-quality standards suitable for international delivery.

PRODUCTS & ORDERS

What kind of products do you offer?
Our curated selection includes:
  • Skate hardware: Decks, longboards, cruisers, and completes
  • Streetwear: Jackets, bottoms, dresses, and accessories
  • Safety gear: Helmets and protective accessories
  • Limited editions: Exclusive collaborations and rare pieces
All products are selected for their quality and authenticity within skate culture.
How do I know if a product is in stock?
All products shown on our site are available unless marked “Sold Out”. We maintain real-time inventory updates. If somehow an item becomes unavailable after you order, our crew will contact you within 24 hours with alternatives or a refund.
Do you offer product customization?
Currently we don’t offer custom products – we focus on delivering authentic, ready-to-ride gear exactly as designed by our brands. However, we regularly stock limited edition items that stand out from mass-produced goods.

SHIPPING & DELIVERY

Where do you ship?
We ship globally with two exceptions:
  • Certain remote areas in Asia
  • A few restricted regions (our checkout will automatically notify you if we can’t deliver to your location)
Our system validates addresses during checkout – you’ll know before payment if there are any delivery limitations.
What are my shipping options?
STANDARD EXPRESS (£12.95 flat rate):
  • Carriers: DHL or FedEx
  • Delivery: 10-15 days after dispatch (which takes 1-2 days)
  • Recommended for time-sensitive orders
FREE GLOBAL SHIPPING (orders over £50):
  • Carrier: EMS
  • Delivery: 15-25 days after dispatch
  • Same protective packaging, just more economical
Pro Tip: Combine orders with friends to hit the £50 threshold and save on shipping!
How is my order packaged?
We treat your gear with the respect it deserves. Decks are packed in pro-grade protective materials (but never over-wrapped with unnecessary packaging). Clothing arrives neatly folded in secure packaging. Everything is designed to arrive in pristine condition, whether it’s going to Berlin or Toronto.
Can I track my order?
Absolutely. We provide real-time tracking for all orders. You’ll receive updates at every stage – from our Norwich warehouse to your doorstep. No guessing games here.

RETURNS & EXCHANGES

What’s your return policy?
15-day no-hassle returns from delivery date. Items must be:
  • Unworn/unused
  • In original packaging
  • With all tags attached
Unlike automated systems, our Norwich crew processes all returns personally to ensure fair treatment.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll respond faster than it takes to ollie a 5-stair with return instructions. Please don’t send anything back without our authorization.
Who pays for return shipping?
For changed-mind returns, the customer covers return shipping. For faulty or incorrect items, we’ll provide a prepaid return label. Either way, we’ll guide you through the simplest solution.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 3 business days. The time it takes to appear in your account depends on your payment provider (typically 3-5 additional days).

PAYMENTS & SECURITY

What payment methods do you accept?
We accept all major cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed through secure, encrypted systems. We never store your full payment details.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and comply with all PCI DSS requirements. You can shop with confidence knowing your payment details are protected by the same security measures used by major banks.
Why was my payment declined?
Common reasons include:
  • Insufficient funds
  • International transaction blocked by your bank
  • Billing address doesn’t match card details
If issues persist, try PayPal or contact your bank to authorize international payments.

CONTACT & SUPPORT

How do I contact customer service?
Email our real-human crew at [email protected]. We typically respond within 24 hours (often much faster). No bots, no scripts – just skaters helping skaters.
What’s your physical address?
StyleEdge Store
64 Lower Goat Ln
Norwich, GB NR2F 7HQ
Note: This is our operational base, not a retail store. All orders are processed online.

Still got questions? Don’t grind to a halt – reach out to our crew at [email protected]. We’re here to keep your StyleEdge experience as smooth as a fresh deck on new pavement.